Each February, our staff heads to McCormick Place in Chicago for Chicago Dental Society’s Midwinter Meeting. As the largest dental meeting in the United States and one of the largest in the world, more than 30,000 dental professionals attend the conference annually. We were thrilled to have our entire staff in attendance, as for the last several years, Yogi was in dental hygiene school and could not join us.
As with so many other industries right now, the topic that kept coming up during the conference was AI. Dental offices and companies that provide dental products are looking at ways AI can be used in the field, and I’ll be honest – some of the ideas give me pause. AI works best in repetitive, robotic actions, and I don’t know about you, but I am not ready to let a robot work on my mouth.
AI removes the “individual touch” that is important in dentistry, not just in patient experience and overall office culture, but also (and most importantly) in clinical application. There are many individualized clinical choices that need to be made and can only be reliably based on experience. Automation does not translate well to unique situations, so we need to be careful how we are applying it in dentistry.
I don’t have any doubt that someday AI will make a valuable contribution to efficiency, but trying to force it too fast removes that individual touch. There is no replacement for human connection, knowledge, and expertise – all of which are part of the patient experience at our office. Learn more about our office and team by following us on social media (@napervilledentistry), visiting us online at napervilledentist.com, or giving us a call at 630.420.0013.
Lots of dental and medical professionals claim to be “patient first” with the way they run their practices, but what does that really mean? Here at JA Haselhorst, DDS, it means responding to our patients’ needs in every aspect of how we do business.
Last year, we upgraded our waiting room to include 3 power lift recliners that are both functional and comfortable. One of our patients mentioned she was having a hard time getting up when seated in our waiting area, so we quickly responded by purchasing three power lift chairs. Not only do the chairs have wide arms to make it easier to push up to standing, but if a little boost is needed, it is available. They are also very comfortable, as was demonstrated by the teenage daughter of one of our patients. While waiting for her mom during an evening appointment, she fell asleep, cozy in one of the new chairs.
Our most recent addition is a permanent ramp leading from the parking lot to our main door. This ensures our office is accessible for everyone to safely and comfortably enter our office. And when patients come in the door, they are greeted warmly and promptly, with very little wait time before their appointment – because we value our patients’ time.
We pride ourselves on offering a comfortable, home-like environment to help lessen the normal anxieties that may accompany a visit to the dentist. Many of our patients have been with us for years, and we are honored to be part of their lives and watch their families grow. Learn more about our office and team by following us on social media (@napervilledentistry), visiting us online at napervilledentist.com, or giving us a call at 630.420.0013.